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ALTERNATE GmbH
Philipp-Reis-Str. 2-3
D-35440 Linden
Contact & general information

Returns on site
Linden service desk
Philipp-Reis-Str. 1
D-35440 Linden, Germany

Mon-Fri:9 am - 8 pm

Download of the location map
Technical support:
E-Mail:service@alternate.co.uk
Mon-Fri:9 am - 6 pm
Incorrect delivery:
E-Mail:service@alternate.co.uk
Mon-Fri:9 am - 6 pm

Please contact us before sending back an item that has been delivered in error. You will receive a processing number from us, which you will need to give on the returns slip accompanying the item so that we can arrange the correct delivery immediately after receiving the goods sent back.
Sending back large items (direct collection):
E-Mail:info@alternate.co.uk

Please contact us in order to arrange a collection date. Please have ready your customer number and invoice number and the serial number of the device you are complaining about.
Sending from other countries in Europe:
E-Mail:service@alternate.co.uk
Mon-Fri:9 am - 6 pm

Please contact us before sending your item back.
All prices include statutory value added tax (VAT) but exclude delivery charges and, if applicable, cash on delivery
4 
Our former price
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