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ALTERNATE GmbH
Philipp-Reis-Str. 2-3
D-35440 Linden
Information on payment via Masterpass™

Masterpass from MasterCard is a free digital payment solution that keeps your payment card data and delivery addresses safe. After registering with Masterpass™, you will be able to complete all your orders in a simple, fast and secure way with just a few clicks - anytime and with any device, whether it's from the smartphone, tablet or computer. You can register directly during the payment process: online through all participating banks or directly on Masterpass.com.

Masterpass is open for all cards: you can add them to your Wallet, e.g. Mastercard® or Visa.

The registration and use of Masterpass are free-of-charge.


Here's how it works:

1. Shopping:
As usual, select the goods you would like to purchase and place them in the shopping cart. Then just click Masterpass-button during the payment process.

2. Sign on to Masterpass™ :
Choose your Masterpass profile and sign in - should you not be registered yet, you can register during the payment process. In the opening screen, select the masterpass payment option from your bank or, if your bank is not yet represented, select the ‚Masterpass by Mastercard‘ payment option.

3. Check and complete the order :
Review your order and complete the payment process with the retailer. The payment is made via payment card you've selected, and the order will be shipped to the desired delivery address.


Which items can you order?
All items except those with an „unknown“ date-of-delivery.
When do you pay?
After submitting the order, you will be directed to Masterpass. The payment is made by clicking the "Payment" button.

Note: In order to make payment via Masterpass, you will need the free-of-charge Masterpass-Account.
Registration: https://www.masterpass.com/#en-uk/foreveryone
Dispatch of good
The dispatch will take place as soon as we have booked your payment and all items are available.
Maximum order value
The maximum order value is GBP 4.000,-*
Delivery address
Only delivery addresses within Great Britain are possible. The delivery will be made to the address given in your Masterpass-Account.
Accepted currency
Only GBP are accepted as currency.
Further fees
There are no further fees.
Time of debiting
The credit card will be charged directly upon the successful completion of the order process.
Data transfer to ALTERNATE
Only your name, address data, and the list of ordered items will be transmitted to ALTERNATE.
Modification or cancellation of an order
For modifications please call our department for payment by Masterpass as soon as possible, stating the customer number and internet code to:
info@alternate.co.uk

Please note:
  • A modification of the order is possible only up to the amount already transferred, the difference will be refunded by us.


A change or cancellation is only possible if the goods have not yet been packed. After the cancellation and the successful repayment you will receive a confirmation v e-mail.
Allocation of a credit note
The allocation of a credit note is not possible when ordering via Masterpass.
Contact to Masterpass
Contact page of the Masterpass SA linked to https://www.masterpass.com/#en-uk/foreveryone
Contact to ALTERNATE
Department for Masterpass payments E-mail: info@alternate.co.uk
All prices include statutory value added tax (VAT) but exclude delivery charges and, if applicable, cash on delivery
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