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ALTERNATE GmbH
Philipp-Reis-Str. 2-3
D-35440 Linden
Information for Credit Card Payment
Which items can you order?
All items, apart from those with the availability indication of "delivery date unknown".
Payment process
Once your order is completed in our webshop, the securely encrypted Postbank payment form opens:

  • enter your credit card details in the obligatory fields marked with 1
  • By clicking on "Charge card" you send off the order

Please note: the shopping basket is locked as soon as the Postbank form opens up. In order to reactivate the shopping basket please click on "Cancel process". Once the transaction is successfully concluded you will receive an e-mail confirming that your order has been received.
Maximum order value
The maximum order value is £ 2,000.00
Credit cards accepted
Only english credit cards issued by VISA and Mastercard are accepted
Ordering for delivery abroad
You cannot receive deliveries abroad, nor can you give a foreign billing address.
Currency accepted
Only £ (pound) are accepted as currency.
Different credit card holder and recipient or billing address
For security reasons, orders with a different delivery address or recipient are checked and, if necessary, cancelled. If this is the case we will inform you.

Exception: commercial orders
Offsetting a credit note Time of debiting
The offsetting of a credit note against a credit card order is not possible. Your credit card will be charged as soon as the transaction has been successfully carried out or the order successfully completed.
Data transfer to ALTERNATE
Only your name, contact data and items ordered will be transmitted to ALTERNATE.
Changing or cancelling an order
To make changes please act as swiftly as possible, giving your customer number and internet order code to our department for credit card payments.

Please note:
  • any amendment is only possible up to the limit of the sum already transferred; we will pay back any differences in our favour.
  • An amendment or cancellation is only possible if the goods have not yet been packed.

After cancellation and successful charging back you will receive confirmation by e-mail.
Dispatch of the goods
As standard, dispatchment takes place once all the items are available. Partial delivery can be selected when ordering.
Further charges
No further charges are payable
Contact
Department for credit card payment
E-Mail: info@alternate.co.uk

Our partner for payment by credit card is Postbank.



Important information: "Mastercard Secure" and "Visa verified" procedures

If a window belonging to your bank opens up once the credit card data have been entered and you have clicked on "Charge card", this is a prompt from the Mastercard Secure or Visa Verified security procedure. Please note that we have no influence over either the setting or the prompt for the code. Your bank will answer queries on this. The order cannot be completed without the corresponding code having been entered. Registration for this procedure has to be done independently of the ordering process in our webshop. The processing of your credit card payment takes place centrally via our subsidiary company in the Netherlands. This does not change your contractual partner, nor do you incur any additional costs. Please take note of our information on data protection.

All prices include statutory value added tax (VAT) but exclude delivery charges and, if applicable, cash on delivery
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